Kim .
The Luonto Fantasy Queen sofa sleeper is a quality piece of furniture. It’s well-made, and I am incredibly happy with it. The days of our grandparents rickety sofa sleepers are over. This is a worthwhile investment - it is both beautiful and comfortable.
In addition, Seth Michael was a great company to work with. Michael was involved from the moment I submitted my order until the time it was delivered. Everything was smooth and he answered any questions I had very quickly. Overall it was an excellent experience!
Paula A.
I love my new Luonto Fantasy sofa. It is so comfortable, easy to operate, and the fabric has a nice, soft feel.
Seth and Michael were wonderful to work with. Quick to respond to emails and they made me feel like I was supported when my delivery was slightly delayed.
M C.
This was an easy and flawless process. The assistance from Seth & Michael is personal and fun. The ordering process and the delivery were easy and expedient! Once the library shelves are complete and room painted, we will post pics!
Steve K.
Sofa is super comfortable and the functional table is great !
Our place is coming together nicely !
Thanks !
Darrell S.
Video and description very accurate. Sofa bed looks great and made well. Firm yet comfortable. Spacers for the wooden legs were needed for our sofa bed. Michael made sure that someone would come out to help with the spacers. We are very happy with our purchase and highly recommend.
Stacey L.
The sofa looks great in our guest room, is easy to use and comfortable for overnight guests. We had a minor issue on delivery and Michael was incredibly helpful in getting it resolved from beginning to end, including after a visit from a technician. Their
communication was outstanding, from questions prior to the purchase then the purchase itself, then delivery, then follow up on the visit from the technician. Great product, fabulous customer service, and super nice people. Would recommend!
Sarah M W.
Working with real people on this purchase was a treat. Thank you!
Patty M.
My sleeper sofa is no longer a Fantasy! I purchased a custom Luonto Fantasy in leather and it is quite the beauty! The workmanship is outstanding, with perfect stitching and durable thick leather. Michael is just as impressive as the sleeper! I fitted the mattress with foam toppers to make a comfy nest. I love it. Well worth the wait for me to get exactly what I wanted. Thank you SethMichael!
Frank P.
We purchased a Luonto Fantasy Sleeper through Seth Michael. Michael was amazing to work with from the start in helping us pick the right couch for our needs, place the order, manage delivery, and troubleshoot a few things directly with the manufacturer. His customer service is second to none, and he's setting the bar for what outstanding customer service should look like in this industry. I will recommend Michael to family, friends, and colleagues f, and couldn't be happier with how accessible, engaged, and helpful he was to make sure everything went well and we were happy. I will plan to personally visit the store next time I'm in Baltimore to say thanks!
Michael C.
Working with SethMichael was a perfect online shopping experience! My questions were always met with patience, kindness and a great sense of humor. The ordering process was easy and the sofa came faster than I expected. Nothing was left to chance by SethMichael as communication was clear and anticipatory. The delivery company was great as well. Oh yeah... And the sofa is perfect and exactly what we wanted. Don't bother working with anyone else! BUY HERE!!
Cindy S.
Happy New Year! You were both amazing with your support, service and kindness. Appreciate you and your business. Very happy with our sofa.
Thank you very much!
Sincerely,
Cindy Stack-Keer
Meli L.
This is the best pull out sofa bed I’ve ever seen, and I’ve slept on a few and did a lot of searching before buying the Luonto. I bought this for my parents so I’d have a comfortable place to sleep when I visit, so I wanted something I could actually get a good night’s rest on. This feels like a firm foam mattress - perfect for me, since that’s what I have at home. And the whole shopping experience was fantastic - the instructional videos were so helpful and accurate, the delivery was fast and easy to coordinate, and Michael was SO responsive over email!
CW
We love our Luonto sofa sleeper! The color and fabric are great! Seth and Michael kept us informed of the progress of our order and answered all our questions along the way. They were friendly, helpful, and always professional. We are very happy with purchase!
Joan G.
Easy to operate , comfortable for sitting and sleeping .
Linda J.
An incredibly seamless purchase made so easy due to Seth & Michael, who immediately knew our needs, informed us of delivery and kept updating us - thank you
Vickie Y.
I shopped far and wide to find the right sofa bed. While on vacation in FL I found the perfect one; easy to operate, looks great
And is comfortable. Delivery was perfect! Thank you!
Marlene F.
First, it was a PLEASURE working with Seth. He took so much time to send me pictures of the sleepers as well as the fabric choices. Without his assistance I definitely would have made an error!! I also read the stellar reviews and watched the videos before making my purchase. The time frame for delivery was perfect. The Luonto Fantasy Queen Loveseat Sleeper is very comfortable as both a loveseat and a bed, and it's easy to open and close, which is probably the best part! . I would highly recommend Seth Michael for their amazing customer service and high quality furniture .
Tom C.
The Luconto sleeper we purchased from Seth Michael is the perfect addition to our Florida condo. Although we have not used the fold out bed yet, we’re now using the sofa on a daily basis. Our original intention was for this to be for guests but the room is now transformed from a guest bedrooom to a sitting room! The two twin beds are now history. The Luconto sleeper sofa is really very good quality. Thank you Seth Michael. The whole process went exactly as you promised! We would not hesitate to repeat our business with you again.
Ken P.
We absolutely love our sofa sleeper. The quality is great. The style and color fits our craftsman home perfectly.
Mack A.
Cannot say enough about how terrific this sofa is. The Luonto Fantasy Queen is a perfect fit for our little rowhome: slender enough to leave living space and large enough to fit all three of us comfortably. (Yes, I counted the cat.)
The appointment at Seth Michael to pick it out was a breeze. Michael made it fun and easy, encouraged me to try out the level sleeping mechanism to see how simple and smooth it is, and talked me through the delivery process - which was flawless - eleven days from purchase to arrival. The color is perfect, the cushions are comfy, and the bed is pretty much the best sleeper mattress we've ever encountered. It's exactly what we wanted.
10/10, would recommend.
Nancy .
Working with Seth Michael was the by far the easiest shopping experience I have ever had!
We love our couch, simple to open and comfortable. The long distance shipping was a snap!
Highly recommend!
s R.
We love our Luonto sleeper sofa.
It has a clean modern look , is compact yet offers comfortable seating and sleeping space and is easy to pull out.
Working with Michael was a pleasure. He went above and beyond. We purchased the sofa online and had it shipped cross country. Their customer service was outstanding.
Mark
Seth and Michael were super helpful and delivered on all their promises …. We appreciate their hard work in our behalf
Oksana Y.
I strongly recommend to have business with Michael! From the first phone call to the delivery of my queen size sofabed he was always available. When it comes to amazing service, quality, price and fast delivery (it took only 10 days instead of 6 weeks as per the store in New York), Michael is truly the best! Thank you so much!
christopher l.
Working with Seth and Michael on selecting and purchasing a sleeper for our new guest cottage was not only pleasant, it was also a refreshing departure from the 'business as usual' approach that has become so common these days. Increasingly, it seems we seldom interact with salespeople who are professional, knowledgeable, and courteous, as well as taking pride in what they do and the products they sell. Seth and Michael embody those qualities and we would definitely do business with them again.
