Return Policy and More

Seth Michael
1605 Eastern Ave 
Baltimore, MD 21231

 

Damages to your Furniture on Arrival

Seth Michael is committed to delivering furniture in excellent condition and will work hard to achieve that goal.

Seth Michael ensures that furniture arrives in good condition, but if there are minor damages or missing components, you may still accept delivery. Notify Seth Michael  immediately if there are damages or missing items, and write down what was missing or damages on the delivery paperwork before signing. Take a picture of that paperwork you signed and all damages to the packaging and/or furniture both close up and far away. This will help expedite this claim process. Don’t let anybody make you feel rushed during this process. Text us at (410) 541-6203‬ with your name and those photos you took and we will be in touch right away to try our best to make it right as quickly as possible. 

 

Return Policy for Items Stocked by our Vendors 

If you wish to return your furniture for reasons other than missing items, damages in transit, or manufacturer defects, please notify us within 7 days of receiving the delivery. In such cases, a restocking fee of 15% will apply, and customers will be responsible for a $300 shipping fee to return the item to our store in Baltimore to be sold. Please be aware that the actual shipping cost incurred by Seth Michael to return the furniture may be higher than $300. The original shipping and delivery charges are non refundable. Additionally, customers are required to assist in scheduling and coordinating the return of the furniture, and refunds will only be issued once the item arrives at our store in good condition.

 

Return Policy for Items Special Order Items and Floor Samples

Special order items and floor samples are not eligible for returns or exchanges. Additionally, manufacturers may not honor their warranty for items purchased as floor samples.

 

Seth Michael is not responsible for furniture that does not fit, and that furniture is subject to the return policy. However, we will help with hiring someone or explaining how to disassemble the furniture so it can be moved and reassembled in the room of your choice. We help clients do this all the time.